Total Reward Statements


Total Reward Statements (TRS) were introduced in the NHS in 2014 to support local reward strategies and as a platform to provide members of the NHS Pension Scheme with an Annual Benefit Statement (ABS).  TRS is managed by the NHS Business Services Authority (NHS BSA) and the technical solution is delivered by the NHS ESR Central Team.

What is a Total Reward Statement?
A Total Reward Statement is a personalised summary that shows employees their full employment package including:  

  • Basic pay
  • Allowances
  • Local Benefits
  • Pension benefits (for NHS Pension Scheme members). 

Total Reward Statements are provided annually to most NHS employees. They are accessible online via the secure Government Gateway at and via ESR Employee Self Service.

Why were they introduced?

Why were they introduced?

Total Reward Statements were introduced to support local reward initiatives by: 

  • Highlighting to employees the value of their employment and pension benefits all in one place.
  • Helping employers to communicate with employees.

What is shown in the NHS Total Reward Statement?

What is shown in the NHS Total Reward Statement?

The Total Reward Statement includes:

  • Employment details: Click here for a full list of data items that will be extracted from ESR and displayed on the statement.
  • Local benefits: This is an opportunity for ESR employers to include details about any local benefits offered to employees including non-financial benefits.
  • NHS Pension benefit information: Employees who are in the NHS Pension Scheme should receive details about their pension benefits. The pension information within the statement will be taken from NHS Pensions systems.

How are you accessing yours? The Employee Self Service options

How are you accessing yours? The Employee Self Service options

Employee Self Service 

If you have already deployed Employee Self Service then this would be an ideal way for employees to access TRS, as the option to view their statement will already be available to all employees who have been allocated the Employee Self Service URP.

Please note - if an employee has just the Employee Self Service URP then there is no requirement to access ESR using a NHS CRS Smartcard and a username and password can be used. 

Employee Self Service (Limited Access) 

In common with the standard Employee Self Service URP, holders of the Employee Self Service Limited Access URP will have access to the TRS, their online payslip and P60.

The Employee Self Service (Limited Access) URP does not need a supervisor hierarchy in place and so has the advantage that it can be deployed quickly and simply.  The URP allows employees to access key HR information about themselves in a mainly read-only format.  They can however still make certain changes to their own record such as some personal details, and equality and diversity information where there is no requirement for approvals.

Again using the Employee Self Service (Limited Access) means there is no requirement to access ESR using a NHS CRS Smartcard. 

Points to Remember

  • Employee Self Service URPs do not require NHS CRS Smartcard access.
  • Passwords can be re-set by users where they have a valid email address in ESR.
  • Employee Self Service (Limited Access) does not require a supervisor hierarchy.
  • Raise a Service Request via the ESR Service Desk to have the NHS CRS Smartcard access requirement removed. Full details can be found in UN1646.
  • The NHS Central Team can help with the deployment of self service through their mass update service, this covers:

    • Allocation of self-service user responsibility profiles
    • Update email addresses

Where are we now?

Where are we now?

The statements for financial year 2015/16 are rolled out in tranches geographically. The dates for the tranches and the details of which organisations are allocated to each tranche will be communicated via a NHSBSA newsletter. 

Data Matching reports will be made available (via the ESR NHS Interface Hub: Pensions File Manager) to ESR Employers, that show which employees will receive a statement and whether both employment and pension elements of the statement will be present. The availability of the Data Matching reports will be communicated via an ESR User Notice. 

Useful Resources and Further Information

Useful Resources and Further Information

Organisations can undertake the following activities in relation to TRS:

  • ESR Employee Self Service - Support for organisations wishing to deploy Employee Self Service is available via the ESR Account Manager Team.
  • Organisations will be required to upload local benefits and local branding to the TRS website ahead of the Total Reward Statements refresh later this year. NHS Organisations are reminded any local branding and local benefits information entered/updated into ESR are visible in Real-time i.e. visible on the current 2013/14 Total Reward Statements.  An ESR User Notice will be issued to remind Organisations to upload their local benefits and local branding, in June 2015.
  • Instructions for entering branding and local benefits information into ESR are available via the ESR TRS Website. ESR User Notice 2075 provides further information and step by step instructions for uploading local benefits/branding.
  • An interactive guide for employees accessing statements can be found here.
  • The NHS Employers website contains further information to assist employers in moving towards a Total Reward approach

Any queries regarding Total Reward Statements should be directed to

Documents for download