Get in Touch

I have forgotten my login/password for ESR

I have forgotten my login/password for ESR

Every NHS organisation provides local system support for employees via their local ESR or e-Learning Leads.  Contact details can be found here

I am having problems accessing ESR. Who is my ESR or eLearning Lead?

I am having problems accessing ESR. Who is my ESR or eLearning Lead?

Every NHS organisation provides local system support for employees via their local ESR or e-Learning Leads.  Contact details can be found here

These local leads can raise Service Requests to the ESR Programme Team if your problem cannot be resolved locally.

I have received an encrypted message from esr.wfmPROD@nhs.net; is this genuine?

I have received an encrypted message from esr.wfmPROD@nhs.net; is this genuine?

You are receiving an encrypted email from ESR as you do not have an NHSMail (nhs.net) email address held in your record in ESR.  If you choose not to register with the Trend Micro site, you can use the emails as a reminder that there are notifications for you in ESR.

Where can I find more detailed User Guides for ESR functionality?

Where can I find more detailed User Guides for ESR functionality?

You can access wide range of User Guides and other helpful material on ESR KBase

Note:  You will need an account to access ESR KBase.  If you have a question about ESR KBase please contact us at esr.pmo@nhs.net

I want to learn more about how to use ESR. How can I access ESR Education and Training?

I want to learn more about how to use ESR. How can I access ESR Education and Training?

You can find out about the ESR Education schedule and details about  how to book onto courses on ESR Infopoint

Employees can also access free e-Learning – details can be found on ESR Infopoint

Note:  you will need an ESR Infopoint account to access these resources.  If you have a question about ESR Infopoint please contact us at is.esrcentralpmo@nhs.net 

I would like to make a suggestion about a change to the ESR Solution, who do I contact?

I would like to make a suggestion about a change to the ESR Solution, who do I contact?

You should contact your local ESR Lead who will be able to provide advice on the action necessary and explain the development request process.

Where can I access information about previous employment in the NHS?

Where can I access information about previous employment in the NHS?

You should contact the HR Department at the NHS organisation where you were employed.  As an NHS organisation is the data owner, the ESR Programme Team is unable to provide information to individuals.

How can I receive updates about Business Intelligence?

How can I receive updates about Business Intelligence?

You should register for BI updates through BI itself.  In the national dashboard called NHS Introduction to ESR Business Intelligence there is a box to include your email address to receive updates about BI.

How do I subscribe to updates about ESR?

How do I subscribe to updates about ESR?

You can subscribe to our online magazine -  ESR News by registering here.

You can download the My ESR App from your mobile provider App store.

If you want to contact your NHS Regional Account Manager or Functional Advisor about implementing ESR functionality you can find their contact details in our Team Directory.